can please look into this. Make sure that the cable is well connected to the splitter. . Networking and WiFi. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. It’s likely to be a loose connection in your home. About 9. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. The WiFi reception is poor. Turn it on. Flashing White. Close. The light should turn solid for a moment when you first switch on the WiFi Pod (white). • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. I recently upgraded by bandwidth and a hub 5 arrived today. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). Options. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Best done from a wired connection. Hello, Received our Hub 4 today. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. 0 has got a constant orange light and our internet is working intermittently. They installed a new Hub 4, which now has a red light. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. We would like to show you a description here but the site won’t allow us. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Solid white: The Hub 4 is connected to the. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Enter the password given to you. Flashing red light – It explains there is an issue with the telephone system; check all the connections. After that the Landline Light started. A red light means there is an issue with your connections even though the Hub is on. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Manage Your Account. on 19-09-2023 03:59. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into. 0. Hello, my wifi pod is not working anymore. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. The green light might be flashing because of a faulty link. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. Engineer came out. D01 C9W8Although the hub should be activated sometimes it is not. Hi! My virgin internet is down. Section 3: Virgin Media Hub 5. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. White power light is on and Internet lights are blue. on 16-08-2022 20:39. The service status in our area shows no issues. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. Installing a Replacement router. Enter your admin name and password. It may also flash green when the Hub is performing a software update. We would like to show you a description here but the site won’t allow us. Same problem, Virgin trial in the WF4 area. Your network has been fixed. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. The only way it works now is to connect it via Ethernet cable. 168. I’ve followed all procedures recommended by VM multiple times. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Check the router panel/diagnostics and it’s reporting everything is fine. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. on 06-12-2021 12:09. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. Users should wait for at least 5 minutes for the boot-up process to. Virgin Media’s mighty Hub brings the magic right into your home. You will see a solid white light ring if you have a Hub 4. Learn more. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Green power light is flashing and WiFi light is green. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 4. Table of Contents. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. the hub is still flashing green lights 24 hours now. No light: WiFi is disabled. We would like to show you a description here but the site won’t allow us. This means that the Virgin Media Hub 4 is on. Flashing white light – This means the Hub is booting up. Re: Intelligent Wifi Hub Not Connecting. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. White power light is on and Ready light is off. It should be a solid white light if your Hub is powered on and working correctly. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Switch the hub back on at the power. Telephone support tested the connection and indicated that the router (Hub 5) was not connected. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. The power light should turn solid white when it’s ready to go. Solid white (flashing): The Hub’s booting up. This could mean that you have a bad connection in your home. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. My Virgin Media App. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on 01-10-2021 16:55. Constant flashing white light. It continued to flash. FR510. I followed all instructions and I can see green wifi icon and green light blinking. Check in 2 places. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. . It’s likely to be a loose connection in your home. If the power button is flashing amber your hub is in recovery mode. 168. This is the 4th time in the space of a month my Hub 5 has stopped working completely. Just got a solid white light and nothing would change, resetting etc. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. A guide to the lights, reading from top to bottom, can be found below. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). This morning found I had no internet connection. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. 11-02-2023 13:45 - edited 11-02-2023 13:47. It might flash or change colour when you first turn the Hub on or after a restart. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. Red: Red lights mean there’s a snag with your connection. It may be the Pod just needs to be re-activated. I didn't need an engineer to come as I had the. It has done for over a couple of hours now. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Hi There, My Hub 3 has a White/yellow stable light (not flashing). Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Travelinsoul. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Wait at least a full minute for the router to reboot. When the connection light is flashing red and the power light is solid white you are ready to pair. Attempted reset by powering off, awaiting 10seconds and powering on. If you’re using a splitter, make sure that’s firmly. on 06-09-2023 10:32. 0. Try a 30 second pinhole reset of the hub with no ethernet connection. I got my new hub 5 at 5th and managed to install it at that day. And put access to hub 5. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Flashing white: The Hub 4 is starting up. Good morning, My virgin WiFi Hub 3. HUB 4 Bricked - Solid white light. and the orange light is still on. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. All Rights Reserved Options. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. on 18-02-2023 11:16. Installing a Replacement router. Virgin Media. Flashing White – Connecting to Virgin Media network. Use a pen to press the reset button, and hold it for 10 seconds. White power light is on and Internet lights are flashing. Alternatives to Super Hub 4 routers. Check the router panel/diagnostics and it’s reporting everything is fine. I can find my WiFi network and connect with it. A power adaptor to plug into the Stream box and a power socket at the wall. It isn't on during normal use, but turns red if there is a problem. the hub is still flashing green lights 24 hours now. I’m a. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Try our TV troubleshooting tool now. on 03-04-2023 09:06. Hi, i got self installation kit with hub 3. same for disney etc. Doesn't matter where I plug it, near or far from the router. No lights are on. Options. Solid white: The Hub 4 is powered on and working correctly. The virginmedia connect app does nothing in regards to the connecting. Internet LED. WiFi Pod flashing red. The entire day I had no internet, so I once again booked an engineer for the Monday afternoon, I wake up on the Sunday and it's working again - solid white light. Allow the update to finish, and the light should turn solid white afterwards. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. Why is my virgin Hub 3. The power light at the bottom of the device is the only light that should shine if everything is working normally. I try to log onto the Hub 4's web server page (via wifi, or wired connection) and it hangs after logon. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Changed the router, everything was fine. Hi . Same issue as. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. I haven't had internet for 5 days now. Think streaming in Ultra HD, grabbing that game update. Flashing Green – Booting up. Please try the below : • Turn the power switch off on the back of the Hub. Options. Otherwise, go over the instructions again before contacting support. The Wi-Fi signal was still appearing without any problems, so I turned the modem/router off and on again to reset it. No internet -hub 4 flashing yellow light. Sit down on the night having an important conversation with a colleague and boom. The light went normal at first, solid white, then flashing white, and then it turned flashing green. . Virgin Media Router Arrows Flashing Green; Virgin Media Green. Thanks. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. Flashing white light: When the Hub is booting up, it displays a flashing white light. Tried this 3 times to no avail. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. A flashing red power light signals that there’s an issue that needs addressing. Options. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. My phone picks up the connection while its flashing white. Checked all connections. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. I decide to restart it to see if it would fix,. Please try the following exactly as typed. on 09-08-2023 15:21. Flashing White. It’s white when everything is working as it should. As soon as the hub is ready, you will see the white power lamp. No internet, the hub red. Bottom – WLAN (green/blue). I can't even game without bad lag. Wait here a day or two for a VM Mod to pick this up, or ring the fault in. We would like to show you a description here but the site won’t allow us. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. Had my Internet completely drop. 0 (black) Close. There are two notifications in my VM app: 1. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. Options. - 5254472It is now Saturday and the hub is still flashing green. Hi there, My Hub 5 has a flashing red light. As soon as the hub is ready, you will see the white power lamp. This can happen after a software upgrade. Remember: Once the Hub is reset, it will. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. At the moment the flashing white light is a terminal diagnosis, and you won't get a Hub 5 to replace it. Make sure your white cable is firmly plugged into the hub and socket at all times. Options. A week later. I have been on the website many times following the reeboot. 3 – Reconnect the power adapter for the modem to the wall. All of a sudden my connection was lost so i check up on the box and its a white solid light. Adding an Extra Booster. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. Since Friday morning I have been having intermittent issues with my internet/hub 4. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2. This means that the Virgin Media Hub is on. 4 Ethernet ports WiFi 11 Antennas Automatic channel configuration Smart WiFi at your fingertips Virgin Media Hub 4 Lights and Their Meanings Solid White Red. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. I’ve checked all cables and they seem fine,it’s not overheating and I’ve. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Middle – Ready (green/blue). I have logged in to the routers settings and nothing looks untoward there. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Speed. Didn’t work at all. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. This flashes during set up, and then stays green for 2 minutes when you're done. 13 minutes ago. Replace virgin media hub 3. This means the Hub is on, but your WiFi isn’t. I have also fairly recently moved up to 650Mb broadband to combat these issues. First installation and flashing green light. Solid Red – Internet connectivity issue. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. If you’re unsure about why this is, it is likely due to a loose connection in your home. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. Only light showing is the Orange (white) one, unless I reboot the hub when it goes through its slow display of flashing green and red lights, then back to where we started. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Browse. The kit is in Modem Only mode and the service appears to be working just fine. I have: - turned it on and off at the wall. The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. Hi All, I have a Hub 3. For Hub 3. Hub 4 intermittent internet issues dropping out. When the device begins to pair, the system light can flash red. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Stream from Virgin Media. ughugh. No devices are working after waiting a good 20 minutes. Green power light is flashing and WiFi light is green. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). There are, however, certain flashing patterns and hues that provide additional information about a specific issue. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. No lights are on. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. Green power light is flashing and WiFi light is green. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. 28-04-2023 18:12 - edited 28-04-2023 18:29. Options. Virgin Media Hub 5 Light Status Overview. Restart the hub by removing the power cable and then reinserting it. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Reset the Hub multiple times still with the light flashing red. Are there any tests that forum staff can run to check whether the router is working correctly. See full list on routerfreak. Factory Reset Your Hub. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. on 07-01-2023 13:02. All of a sudden my connection was lost so i check up on the box and its a white solid light. 0. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. WiFi box has had a flashing green light all day. WiFi pod not working after broadband upgrade. When the Hub is in router mode, it will be white. It may be the Pod just needs to be re-activated. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. We've cancelled your technician. You will see a solid white light ring if you have a Hub 4. I got the green power light flashing and WiFi light is green. Running modem mode and your own router is a good idea for a number of other reasons, e. How to pay my Virgin Media bill. It has it for about 30 minutes and then turns solid white but no devices can connect to it. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. When the Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Options. Joining in. Solid red: There’s an issue with the Hub 4. on 05-09-2022 19:01. Phone. WPS/Virgin Media button on your Hub until the lights start blinking. (normally white) coaxial cable with the screw-in connector. Head over to wireless, and change the SSID of the 2. It is now flashing a bright static white light. The SSID must be password protected. g. 0 Kudos. White power light is on and Internet lights are blue. The power light of the Virgin Media Hub 3. Flashing white light: When the Hub is booting up, it displays a flashing white light. Options. Joining in. 0 is constantly showing orange light. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Virgin Mobile. TV. Red power light on the Virgin Media Hub 3. The SSIDs must be the same and broadcast enabled. The WiFi Booster will start copying your Hub’s details. DL14 post co. i haven’t pressed the. Ive reset using the pin and the same thing is happening. Browse Virgin Media Virgin Media Community. I've had a look this end and can see some issues affecting your line, which will re. But the light is Amber. . Hub 4 flashing white then turning red. Options. Try a reset as this. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case).